RESERVATION TERMS
Reservations are made exclusively online through our official website. Reservations are not made through any other site or channel, by phone or by email. Accommodation is assigned automatically by the system, please do not indicate a room or neighbor preference, as it will not be taken into account. Once you have completed your reservation through our booking engine, you will be given a reservation code in the format #xxxx (save it until your stay).
Your reservation is only valid when the down payment or the total amount requested by the booking engine is completed. If you have the option of depositing the down payment into a bank account, you have 30 minutes from the time of booking to complete the transfer and send us the receipt by email. Otherwise, the accommodation may cancel your reservation without notice. During bank transactions, you are charged all bank fees. The accommodation reserves the right to reject your reservation, up to 24 hours from the time it is made, without apparent reason. In this case, your deposit or the amount you deposited will be refunded. Please be informed about the general operating regulations of Camping Castello. The company reserves the right to terminate your stay in case of violation of the terms of the operating regulations.
OPERATING REGULATIONS OF CAMPING CASTELLO
Entry and stay at Camping Castello automatically means the acceptance of the following terms:
1. The camper, upon arrival at the Camping, must show his passport or ID and pay the balance of his bill. At the same time, he receives an entry control card, which he is obliged to show to the reception employee each time he enters the Camping grounds.
2. It is forbidden to park cars or place other objects in any empty place.
3. 220V electric voltage is provided in all Places/ Caravans/ Mobile Homes and Rooms. Take care of the sockets and keep children away from them.
4. The safekeeping of personal belongings and equipment is the responsibility of the campers. The management bears no responsibility unless it undertakes their storage.
5. Campers must, upon departure, remove their personal belongings and all their equipment from the Camping grounds. If they fail to do so, Camping Castello shall not be held liable for any loss thereof.
6. You are obliged to replace any material damage for which you are responsible, as well as to inform the reception of such damage.
7. Visitors of the guests are not allowed in the accommodation for any reason. Entry is only permitted to Camping guests.
8. Only campers’ cars are allowed to enter the Camping, which are entitled to parking and must move slowly at a pedestrian speed (5km/h).
9. The hours of common silence (14.00-18.00 and 23.00-08.00) are mandatory for everyone. The main gate is closed for wheeled vehicles from midnight to 07.00
10. TVs, radios and other musical instruments are allowed provided they operate at low volume.
11. Our caravans do not have chemical toilets. Use the common toilets/bathrooms. They are always clean and at your disposal.
12. The parents should take care of their children in the subjects of obedience in the regulations of Camping
and not to disturb the campers. Children can move themselves in Camping with absolute responsibility of their parents.
13. Sports are allowed only at specific time periods (08.00-14.00 and 18.00-22.00) and children with bicycles (or other vehicles), are allowed with the absolute criminal and civil liability of their parents.
14. Washing utensils and clothes is only allowed in designated areas.
15. Keep the caravan/room/mobile home clean and tidy. You have to respect the space that hosts you.
16. When you leave the campsite, you must return the items you received from the reception during your entrance.
17. On departure, you must empty the caravan/room/mobile home by 11:00a.m. Otherwise you are charged with daily fee. Check in can take place after 15.00 to 23.00 o’clock.
18. Parties and gatherings are prohibited in the accommodations. If you wish to organize an event, you must contact Reception so that we can provide you with the space.
19. The following are prohibited:
• Washing cars in the Camping area.
• Smoking inside the accommodation.
• Destruction of the facilities.
• Charging electric vehicles (even if they are low-consumption chargers).
• Allowing dogs and animals to enter.
• Intervention in the electrical/irrigation/sewer network and facilities.
• Moving any Camping item from its area.
• Lighting a fire in the camping area or on the beach. Barbecues are only permitted in the area designated by
the Fire Department (and provided there is no fire ban from the service).
• Cooking of any kind in the outdoor areas of the accommodation, except for caravans, where only our own
equipment can be used.
• Contamination of the area in any way.
• Carrying and using weapons.
CANCELLATION POLICY
In case of cancellation of the reservation, by the customer, if this is done 90 days before the agreed arrival date, the camping is obligated to refund the deposit. If the cancellation is done in less than 90 days before the agreed arrival date, the deposit is non-refundable. Cancellation of a reservation is made for the entire reservation and not for a part of it. Modification of your reservation is not allowed. (change of people or dates). In case you wish to modify a reservation, you must cancel it and proceed to a new reservation. During your bank transactions, any bank charges are borne entirely by you. The camping reserves the right to reject your reservation, up to 24 hours after making it. In this case, the
deposit will be automatically returned to you
